Refund policy

Refund & Return Policy

We value our customers and strive to provide quality products and services. To ensure fairness to both our customers and our business, the following refund and return policy applies:

1. Eligibility for Returns/Refunds

• Products may be returned within 7 days of purchase/delivery, provided they are unused, in their original packaging, and accompanied by proof of purchase.
• Refunds/returns are not available for:
• Customized or special-order items.
• Products damaged due to misuse, negligence, or normal wear and tear.
• Sale or clearance items (unless defective).
• Incorrect sizes chosen, a size chart is available for your information.

2. Defective or Incorrect Products

• If a product is defective, damaged on delivery, or incorrect, we will arrange for a replacement, repair, or full refund at no extra cost.
• Customers must notify us within 2 days of delivery with supporting photos/details.

3. Refund Options

• Refunds will be processed via the original payment method within 7 working days after inspection and approval.
• Online store credit may also be offered as an alternative.

4. Return Shipping

• If the return is due to an error on our part wrong item, defect or damage, return shipping costs will be covered by us.
  

5. Exchange Policy

• Exchanges are allowed within 7 days, subject to product availability.
• Price differences if any will either be charged or credited.

6. Final Notes

• All refunds/returns are subject to inspection and approval by management.
• We reserve the right to decline a return/refund if the product does not meet the above conditions.
• This policy is designed to protect both our customers and our business by ensuring fairness and transparency.